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  • Monday, February 27, 2023 4:00 PM | Jodi Hogue

    Here is the long awaited Social Work Compact Bill which will allow:

    • LCSWs to join the Compact, after their home state has joined the Compact;
    • LCSWs to practice in all Compact states without becoming licensed there separately;
    • LCSWs that join the Compact to essentially have a multistate license.

    The Compact will not be operational until at least seven states’ legislative bodies have passed the Compact into law in their states. Once this happens, the Social Work Commission will be created to oversee the Compact and individual LCSWs can join.

    This is the basic information that explains the Compact:

    The actual language of the Social Work Compact Bill is here:

    I will be sending lobbying suggestions shortly.

    In states which have a session that is ending soon, the bill will probably have to wait till next year. Some states are ready to drop the bill today. We hope to reach the seven state threshold by next year.

    Let me know if you have any questions.

    Laura Groshong, LICSW, Director, Policy and Practice

    Clinical Social Work Association

  • Monday, February 13, 2023 9:02 PM | Jodi Hogue

    The information about the Compact development has led to a number of questions which I will try to answer here. However, there are some basic misunderstandings about the way that CSWA functions which need to be clarified first.

    The Clinical Social Work Association is an independent membership organization; to have access to staff and the materials that CSWA has created, LCSWs need to join CSWA. State Societies are affiliated with CSWA and receive some materials for all their members, even those who are not CSWA members. This causes some confusion because being a member of a state Society does not mean you are a member of CSWA.  You can join CSWA if you are a member of a State Society for a reduced rate at You can also join CSWA as an individual member if you are not a member of a State Society. This underlying structure is one that has been hard to grasp at times. I hope this clears it up. Now on to the questions that have been raised by the Compact information.

    Compact Questions and Answers

    CSWA members who reached out to me had mixed emotions about the outcome of the Compact meetings this week. In general, the outcomes were consistent with the goals that CSWA has explained to members for the past year and a half during the development of the Compact. Please review the information on the CSWA website for more background on how CSWA has worked to implement the Compact during this time.

    One important piece of information is that NO STATE OR JURISDICTION belongs to the Compact yet. We are in about step three of a process that has many more to go and will require up to two years to accomplish. We will need seven individual states/jurisdictions to sign on before we can begin the process of establishing a Commission to oversee the Compact. Thus, we will need everyone’s help to get the Compact passed in as many states as possible and eventually in each state/jurisdiction. Once the final language of the Compact bill is available on February 27, CSWA will be explain how to advocate for the Compact in your state/jurisdiction.

    In no particular order, here are the questions that have come in about the Compact and answers to them:

    1. How would we know if our state legislature is interested in pursuing the compact? Do you reach out to legislators or should we? I’m in Florida. When the final draft of the Compact bill comes out on February 27, I will send it to all CSWA members with instructions on how to advocate to your legislators to create a bill and pass it in your state.
    2. Any idea how much the fee for social workers will be? The fees will be determined by the Commission.
    3. My question is around the licensed home state issue as I was initially licensed in Delaware in 2018, but in 2021 moved to Georgia. Would my move impact my ability to be a part of the compact? I still have an office in Delaware, would that count? You will only be able to have one home state for purposes of the Compact; your home state must be the state in which you are licensed AND the state in which you reside.
    4. I have been able to obtain an LCSW licensing in Georgia and Louisiana but would like the opportunity to work in other states as a client moves but would like to maintain the relationshipYour ability to do so will depend on which states join the Compact.
    5. Do you know which states are planning on joining? Can you get the multistate approval if your state is not joining? You can only join the Compact if your home state joins.
    6. Do PhD's have to sit for an exam? That depends on your state laws. No one who became licensed without taking the exam will have to take it to join the Compact, if the LCSW has no actional complaints.
    7. I received my MSW in 1984. When ASWB came up with its exam, I was grandfathered in. After 39 years of clinical practice, am I understanding the above memo to say that in order to join the Compact, I would now have to take the ASWB exam? The language of the bill says that those who were grandfathered into licensure and have no actionable complaints do not have to take the ASWB exam now.
    8. While it's hard to say as we haven't seen final language yet  and are unsure whether Illinois will even be eligible to join the Compact, we join the national NASW office in not supporting the Compact so long as it continues to codify the ASWB exam. There was much discussion about whether states that do not have licensure and/or an exam requirement at the BSW or new MSW levels will be able to join the Compact. The final decision was that it will be optional for each state to offer the ASWB exam at these levels for those who wish to join the Compact, even if the state does not require the exams and/or licensure at these levels. 
    9. It sounds like having already completed the clinical licensing exam for your state of residence is not going to be enough to qualify for participation in the Compact, and that those of us who are already clinically licensed in our state will need to take the ASWB exam. See #7. You will not have to take the exam if you were licensed without taking it.
    10. I am an acquaintance of my State Senator. What do I need to do to move this compact forward to her? I just sent her a message on Facebook. Do you have a list of the states that are currently included in the Compact? Do you have information about Michigan specifically? No states are currently in the Compact as the language for state legislators is not available yet. All these questions will be answered when the final language comes out on February 27, along with guidance on how to make legislators aware of the Compact.
    11. I am glad about the progress with the Compact but very disappointed about the requirement of the ASWB exam. I passed the NY CSW exam in 1982. I was later grandfathered into the licensure when it became available in 1991 in NJ. I have been actively practicing since with advanced qualifications. There has been a lot of confusion about this issue. See #7 and #10.
    12. What to do about differing standards of care. A member state might forbid a clinician from discussing abortion or a member state might require a clinician to provide conversion therapy to queer folks. The conveners simply ignored the concerns and I haven’t heard a thing about that since. I hope this has been worked out—does anyone have new information on this topic? The language of the Compact deliberately says nothing about state laws and regulations or scopes of practice. These are left to the states, though they may be problematic.
    13. I have been following all of these but not closely. The most recent email talks about a possible requirement that people would have to have taken or take the national exam or demonstrate competency. I am wondering what ways one could demonstrate competencySee answers to #7, #10, and #11.

    ASWB Report

    ASWB has put out a report on the ways that they intend to correct the disparities in the pass rates for the exams. See below for their update, or find it on their website at this link:

    As we enter 2023, the Association of Social Work Boards wants to provide an update on our social work licensing examinations. Last year, we took the groundbreaking step of publishing the national, state, and school exam pass rate data to contribute to and lead engagement in profession-wide conversations around diversity, equity, and inclusion.

    The data highlighted disparities in exam pass rates for different demographic groups. For Black test-takers and older test-takers, pass rates were particularly low. The discrepancies seen in the data are unacceptable. Recognizing that multiple factors impact a test-taker’s performance and need to be addressed, we remain committed to doing our part and working with other members of the social work community to address the societal inequities that are reflected in the pass rate differences.

    We are actively exploring the causes of these gaps with educators and practitioners and are already taking action to better prepare all social workers for licensed practice while continuing to support our members—social work regulators—with their public protection mandate.

    We welcome the chance to share our latest efforts with the profession. The initiatives outlined below build on our previously communicated pledge to include a more diverse set of voices in our exam development process and recent efforts to provide support and resources for educators and supervisors as they prepare licensing candidates.

    ASWB is taking seriously the feedback we have received from the social work community and is committed to continue listening. ASWB has engaged HumRRO, an independent nonprofit research and consulting firm, to collaborate with community partners in facilitating inclusive and productive conversations about the social work licensing exams. This series of community conversations launched in January and will continue through May. The sessions are designed to gather information to be used as we develop exams for the future of social work. For anyone not able to participate in a session, we are also offering a self-paced online survey to gather additional feedback and ensure the largest possible number of voices can be heard.

    We are also exploring additional or alternative assessments, in line with our strategic framework. As we re-envision competence assessment, we are looking at ways that candidates can demonstrate competence beyond the use of a multiple-choice examination format. We are carefully weighing the feasibility of numerous assessment options. Our primary concern is to ensure the validity and reliability of any assessment format we choose; however, we are also reviewing the impacts of changes on test-taker well-being and the potential for cost increases for test-takers. We anticipate that qualitative data gleaned from the community conversations will influence decision making.

    In addition, we are continuously reviewing our exam administrative policies and procedures. We are considering, for example, the possibility of offering secure, remote proctoring of examinations. As each possibility is explored and measured, the goal of keeping the exam fair and accessible for all will remain at the forefront.

    Finally, we will issue a call for proposals for third-party research in March. ASWB will provide data sets and limited funding for approved proposals through its research arm, the American Foundation for Research and Consumer Education in Social Work Regulation. ASWB has committed to investing in this important work. Areas that would benefit from research include exploring how the professional standard of competency is defined and measured and gaining a more complete understanding of pipeline variables that account for differences in pass rates.

    While these important research initiatives are underway, ASWB is continually evaluating other ways of supporting test-takers that are appropriate to our work as stewards of a professional competency assessment program. In January, we began piloting a free test mastery program for test-takers who did not pass the social work licensing exams. We have engaged Fifth Theory, an independent firm with expertise in helping individuals understand and develop the test mastery mindset required to succeed on high-stakes exams. Rather than teaching specific exam content, Fifth Theory provides tools that strengthen general skills needed to pass important exams, like anxiety reduction and preparation strategies. ASWB will solicit feedback from users during this pilot phase of the initiative.

    We look forward to more collective conversations and action in the future. Look for updates on

    Laura Groshong, LICSW, Director, Policy and Practice

  • Thursday, February 09, 2023 5:00 PM | Jodi Hogue

    Kendra Roberson, CSWA President, and I attended 12 hours of meetings about the Social Work Compact sponsored by the Council of State Governments (CSG) this week. We are part of the Technical Assistance Group (TAG) which has been working to develop the Compact language for the past 18 months. There were 20 TAG members with representatives from major social work and clinical social work organizations at these meetings.

    There has been general agreement that the benefit of the Compact would be to allow LCSWs, licensed new MSWs, and licensed BSWs (in states where they are licensed) to work across state lines in any state that joins the Compact. Nurses, physicians, counselors, and about 10 other professions have already set up Compacts, sponsored by CSG. Funding is provided by the Department of Defense which started the project to give military spouses the ability to work in multiple states; they have now expanded this option to all licensed social workers whose home state is a member of the Compact.


    One of the main topics under discussion at these meetings was the requirement that all licensees have passed a national examination or other demonstration that they have met competencies for their licensure level’s scope of practice. Currently the only way these criteria can be met is by taking the ASWB examination. There has been great concern by CSWA and other groups about the ASWB report issued in August of 2022 which showed disparities in pass rates between white applicants and BIPOC applicants; older applicants; and applicants who had English as a second language. There were several ASWB representatives at the meetings who outlined what ASWB is doing to remove these existing disparities which are:

    • They have hired an organization called Fifth Theory which will help any applicant who fails an examination improve their test taking skills
    • They are planning to continue to gather detailed data to assess whether the disparity gap closes, and to release this data every year
    • They are considering allowing applicants to only retake the parts of the examination that they have failed
    • They are reducing multiple choice questions from 4 to 3 choices to decrease test taker fatigue and burden (see their website for details on this)
    • They will continue to engage in Practice Analysis
    • They will create an RFP to conduct research on their data, relative to the pass/fail rates
    • They may make the examinations optional for new MSWs and BSWs who wish to join the Compact

    The TAG was somewhat pleased by these changes, but felt more information is necessary to determine whether they will resolve the disparities.

    Oversight of the Compact

    All Compacts are run by a Commission which is created when seven states have passed the Compact into law. The Commission will have nothing to do with defining scopes of practice or changing any existing state laws and regulations. There will be one representative from each state that joins the Compact and four ex officio members from national social work associations and regulatory bodies. Many of the details of running the Commission will be developed by the Commission when the Commission is created.

    There will be a fee for states to join the Compact. There will also be a fee for individual LCSWs (and other licensees) to join the Compact.  Every LCSW must have a home state, which is also the state in which the LCSW resides. One of the requirements for a state joining the Compact is that they accept the language of the Compact as developed. One of the most helpful items is that if an LCSW moves from one state in the Compact to another state in the Compact, they will automatically be licensed in the new state.

    Next Steps

    The language for the Compact will be available on February 27, 2023. While this may be too late for most 2023 legislative sessions, it should be possible to reach the seven state threshold by 2024.

    I will be sending information about how to lobby your state legislatures in the next two weeks. CSWA will provide guidance as the process moves forward. We know there is a lot of interest in making the Social Work Compact ‘real’ and have made state passage a priority.

    Please let me know if you have any questions about the meetings or the passage of the Compact in your state.

    Laura Groshong, LICSW, CSWA Director, Policy and Practice

  • Wednesday, February 08, 2023 8:59 PM | Jodi Hogue

    After a successful meeting with the Social Work Compact Document Team and Technical Assistance Group, CSG and partners are proud to share that compact language will be finalized and ready for state enactment by February 27, 2023. The compact must be enacted into state law by at least seven states. Once the Social Work Compact Commission and additional infrastructure is established, multistate licenses will begin to be issued. If your state legislature is interested in pursuing the compact this legislative session or would like additional information, please contact  or

  • Wednesday, February 01, 2023 8:58 PM | Jodi Hogue

    As you have no doubt heard, the Public Health Emergency (PHE) will end on May 11, 2023. Continued coverage for telemental health treatment may depend on the insurance your patient holds when the PHE ends. Here is what we know currently.

    Federal Government

    CMS, which oversees Medicare and Medicare Advantage, has already announced that these programs will cover telemental health through December 31, 2024. CMS is reviewing the use of telemental health treatment and will make a decision, along with DHHS, about the future of expanded telemental health coverage after the end of 2024.

    Some members of Congress are wanting to end the PHE immediately. The Senate and the President will not agree to this, so it is extremely unlikely that this will happen. Regardless, it will not affect the coverage of telemental health by Medicare and Medicare Advantage at this time.


    All 50 states and DC expanded coverage and/or access to telehealth services in Medicaid during the PHE. When the PHE ends, coverage for telehealth services may be tied to federal and/or state PHEs. Most states have made, or plan to make, some Medicaid telehealth flexibilities permanent. 

    Commercial Insurers

    It is likely that some commercial insurers will no longer cover telemental health after May 11, 2023. I have heard that LCSWs have been told that telemental health will no longer be covered by commercial insurers NOW. Those companies should be reported to your Insurance Commissioner. As long as the PHE is in effect, telemental health should be covered.

    Communication about commercial insurance has been spotty, so have patients check with their insurers. Some states, but not all, are putting laws into effect that will require commercial insurers to cover telemental health treatment.

    Free Vaccines and COVID-19 Tests

    Separate from the coverage of telemental health, the end of the PHE creates changes about who may receive free vaccines and COVID-19 test kits. A good summary of the changes that are coming has been put together by Kaiser Family Foundation at .

    The Possible Impact on LCSWs

    Many of us have converted our practices to exclusively provide telemental health and some us no longer have physical offices. The end of the PHE may require us to reconsider these decisions if telemental health does not continue in the way that we have been using it.

    There is a lot of uncertainty at the moment, and CSWA will do our best to give you timely and accurate information about the situation.

  • Tuesday, October 18, 2022 1:46 PM | Jodi Hogue

    The following letter from the Council on Social Work Education (CSWE) was sent to all social work schools, programs and social work regulators on October 3, 2022.

    As you know, CSWA has taken a stand on the recent ASWB report which noted alarming, disparate pass rates between white and Black MSWs, as well as between younger and older MSWs and between English speaking and bilingual MSWs (the whole position paper can be found here: While we believe that a Clinical Examination must be kept in place and that the CSWE recommendation that new MSWs no longer take the examination for new graduates be carefully reviewed, we are actively working toward engaging social work stakeholders and identifying viable and equitable solutions to this critical issue.

    Please let us know if you have any questions about the ASWB controversy and/or recommendations about how to address these disparities.

    Kendra Roberson, PhD, LCSW, President

    Clinical Social Work Association

    Laura Groshong, LICSW, Director, Policy and Practice

    Clinical Social Work Association


    October 3, 2022

    As president and chief executive officer of the Council on Social Work Education (CSWE), I write to you on behalf of social work education programs across the country. As you are likely aware, the Association of Social Work Boards (ASWB) recently released a report documenting examination pass rates across different levels of the social work profession.

    Although the data needs further analysis, the descriptive statistics suggest alarming disparities for exam takers in several categories. The most egregious disparity impacts Black test takers. In addition, Indigenous, and other People of Color also pass at lower rates than White test takers; those that speak English as a second language pass at lower rates than native English speakers; and older test-takers pass at lower rates than younger ones.

    Given that the ASWB exam is the only national licensing examination available, these data raise grave concern that the need for a diverse health, behavioral health, and social service workforce (of which social workers are a considerable portion of providers1) is being significantly impeded.

    As the national body for social work education in the United States, Puerto Rico, and Guam, the CSWE urges you to:

    a. Suspend the use of the ASWB exam until a thorough analysis has been completed which will suggest evidenced based recommendations to correct for inequities.

    b. Consider graduation from a CSWE Accredited social work education program evidence of beginning competence to practice social work as a professional social worker (granting all graduates licensure or pre-licensure status).

    c. The only exception to the above involves the license to practice clinical social work. CSWE supports the need for a post-graduate process to license practice at this level, however if the ASWB exam remains central to this process, further analysis of the descriptive data must also occur for this category to identify possible issues.

    d. Consider the action taken by the state of Illinois (January 1, 2022) through the Public Act 102-0326, whereby a licensing examination is no longer required for licensure as an Illinois Licensed Social Worker (LSW).

    e. Consider decoupling the Interstate Compact, currently in development, from the ASWB licensure exam.

    Thank you for your consideration. I would be happy to engage with you further about the concerns and/or recommendations I offer.


    Darla Spence Coffey, PhD, MSW

    President and Chief Executive Officer

  • Saturday, August 06, 2022 11:18 AM | Jodi Hogue

    Earlier yesterday I sent you the BetterHelp statement which said that they were ending their connection to CareDash.

    Now I am pleased to send you the news that CareDash is backing off their harmful stance toward clinical social workers in private practice, as well. While there are still some problems to be resolved, CareDash has 1) stopped their deliberate confusion about LCSW availability; 2) removed their “book an appointment” option which directed potential patients away from LCSWs who were not part of the CareDash network; and 3) clarified that their information comes from the NPI list of clinicians and has nothing to do with the quality of those clinicians. To see the whole CareDash statement, click HERE.  

    I am fairly certain that the outstanding response of CSWA members to the demeaning policies of CareDash had a major impact on their decision to back off their original stance. Thanks to all of you for your great contributions to this effort.

    CSWA will continue to insist on the rights of all LCSWs in private practice to have access to all patients who want to see them without interference by any external organizations.

    Laura Groshong, LICSW, Director, Policy and Practice

    Clinical Social Work Association

  • Friday, August 05, 2022 9:43 PM | Jodi Hogue

    Here is a link to an article published today in Bloomberg Law today about the CareDash situation which mentions CSWA:

    Keep sending your complaints to your state consumer protection agencies and the FTC. The original post and template can be found HERE. 

    Let me know when you have sent them, as always.

    Laura Groshong, LICSW, Director, Policy and Practice  
    Clinical Social Work Association

  • Thursday, August 04, 2022 9:52 AM | Jodi Hogue

    Here is an update on the CareDash/BetterHelp fiasco. Many members complained to CareDash and yesterday received the following form letter:

    Sarah (CareDash)

    Aug 2, 2022, 15:43 ADT


    Thanks for reaching out to CareDash! As a mental health provider, we understand your concerns regarding the importance of protecting your privacy and would be happy to help remove any personal information. We permit the redaction of a personal phone number or address and can flag profiles as retired or deceased, as needed. However, CareDash's policy is not to remove a profile since this information is of the interest to the general public.

    While we provide information on healthcare providers and practices by aggregating information from various public sources, such as the NPI Registry, it is most important to us that you and your practice are appropriately represented on CareDash. The information disclosed on the NPI Registry are FOIA-disclosable and are required to be disclosed under the FOIA and the eFOIA amendments to the FOIA. There is no way to 'opt out' or 'suppress' the NPPES record data for health care providers with active NPIs.

    We'd be happy to help you update your profile to ensure you and your practice are appropriately represented on CareDash. We permit the redaction of a personal phone number or address and can flag profiles as retired or deceased, as needed.

    We've created this guide on how you can protect your privacy: At CareDash, we're deeply committed to protecting the privacy of providers and keeping our data accurate, so please let us know if we may be misrepresenting you or your practice in any way in order for us to correct it immediately. The easiest way to ensure your data stays up-to-date is for you to take control of your profile by claiming and updating it on CareDash. Please follow the simple instructions here:

    Lastly, please visit the NPI Registry to edit the source of the public information we use: Many sites use this data and you may have accidentally placed personal information when registering for your NPI. Our team will periodically update our data to match what's in the NPI Registry if you choose not to claim and update your profile today. Please check back in a few weeks for your changes to be in effect.

    Kind Regards,

    Sarah B.

    CSWA regards this letter as disingenuous, since the issue is not just where CareDash found all our information, the NPI list, but how they are using it to restrict access to our services. CSWA has also discovered that CareDash is connected to Teledoc and Nufit Media, which we are looking into.

    Several members suggested that CSWA consider filing lawsuits against CareDash. We are exploring this possibility with attorneys, are examining what the legal issue or issues might be (restraint of trade, kickbacks, possibly) and are determining the feasibility of filing a lawsuit (class action, through attorneys general, etc.). In addition, we are working with PsiAN to send a letter to the FTC.

    Several members have reported that they sent letters to NPR and other groups that use BetterHelp as a sponsor objecting to the policies of CareDash and BetterHelp.

    Please continue to send your individual letters to your state attorney general and the FTC about your objections to CareDash and BetterHelp policies. They have already made a difference in Maryland where the consumer protection department at first refused to look into the situation but changed its mind after a flood of complaints.

    I will be sending weekly updates about the progress being made and/or new actions to be taken. Thanks to the over 300 members who let me know they have sent messages on the subject. Please continue to let me know if you have done so.

    I also urge you to join the discussion in the comments at this link or use the button below.

    Laura Groshong, LICSW, Director, Policy and Practice

    Clinical Social Work Association

  • Saturday, July 30, 2022 9:54 PM | Jodi Hogue

    LCSWs at Risk: CareDash and BetterHelp

    July 30, 2022

    CSWA would like to call to your attention a duplicitous practice which a company called CareDash is engaging in. CareDash has partnered with BetterHelp to drive potential patients to CareDash or BetterHelp affiliated therapists. It has gathered information about thousands of LCSWs and other clinicians to direct them to CareDash or BetterHelp affiliated clinicians without the permission of the non-affiliated LCSWs listed.

    If the LCSW is not affiliated with BetterHelp, CareDash will say that there is no way to connect with them through CareDash, without directing them to the website of the LCSW, or noting that this is an active licensed clinical social worker. CareDash receives a commission for all patients referred to BetterHelp.

    CareDash also has its own list of LCSWs which they will only use for referrals if an LSCW affiliates with them. These practices could significantly reduce the ability of patients in gaining access to LCSWs who are not connected to CareDash or BetterHelp. Please note that if you are not on the CareDash list, patients will be directed to BetterHelp. CareDash at this point refuses to take anyone off their list who is not officially connected with them or BetterHelp.

    There is little doubt that the CareDash list has been compiled from public lists such as NPI, insurers, and others, then made to look as if the LCSWs listed are not being artificially limited by CareDash.

    Here is what CareDash said about me:


    Laura W. Groshong LICSW (she/her) is a clinical social worker in Seattle, WA.

    For new and existing patients, please see recommendations on how to schedule an appointment with Laura Groshong online. As a clinical social worker, she may specialize in Anger Management and Anxiety, in addition to other issues.

    Laura Groshong got her license to practice in Washington.

    If you want to see Laura Groshong, please contact her to book an appointment. You can also see how she compares to other clinical social workers in Seattle or get matched to an online therapy provider.

    When anyone clicks on “schedule an appointment” or “book an appointment” they get the following message: “Laura Groshong has not provided a way to schedule online through CareDash. However, you could get connected with an online therapist or chat with our virtual assistant to get help finding a therapist.” There are then over 1000 mental health clinicians listed as “the best” clinicians in the Seattle area, all sponsored by BetterHelp, many of which offer 20% discounts for the first month.

    Here is what CSWA recommends each member do to protect your practice:

    1. Go to and see if you are listed as a member. Unless you are working for BetterHelp and want to remain on the CareDash list, send a complaint to the Federal Trade Commission at You will need the CareDash corporate address which is 614 Massachusetts Ave., Ste 400, Cambridge, MA 02139, and the BetterHelp corporate address which is 990 Villa Street, Mountain View, CA 94041.

    2. You may also file a complaint with your state attorney general consumer protection department. To find the location of your state’s consumer protection department go to .

    3. A template for sending a complaint is found below:

    I am a Licensed Clinical Social Worker writing to inform you that a company, CareDash, is unfairly restricting my practice as a clinical social worker. They have listed my professional information on their website without my permission and refer anyone who checks my name to another company, BetterHelp, or to their own list of clinicians. I do not wish to work with CareDash or BetterHelp. CareDash refuses to take my name off their list, claiming it is public information. Thus, CareDash is falsely marketing my services to generate online traffic for BetterHelp or itself, ultimately resulting in the selection of BetterHelp’s participating providers or its own, rather than me. This is a restriction of trade that should be stopped immediately.

    CSWA encourages all members and affiliated societies to file complaints with the appropriate state and/or national organizations. Please let me know when you have done so.

    Laura Groshong, LICSW, Director, Policy and Practice  
    Clinical Social Work Association

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